Contact support
When an article does not solve it, email us -- a real person reads the support inbox.
Write to hello@outtascope.ca from the email address on your account. Include what you were trying to do, what happened instead, and roughly when -- that is enough for us to find it in the logs.
Security issues
Suspected vulnerabilities go to hello@outtascope.ca. Please do not access data that is not yours, and give us reasonable time to investigate before public disclosure.
What happens next
You will get a reply from the OuttaScope support mailbox -- check spam if you do not see it.